Step 1 - Recruit Participant
Provider agency starts by recruiting customers to their SNAP program. Customers complete the intial assessment.
Step 2 - Reverse Referral
Based upon the answers in the Initial Assessment, the agency will complete a reverse referral for DHS Workforce Development to review and accept or reject.
Step 3 - Approved Referral
Upon approval of the reverse referral by Workforce Development, the agency completes the Needs Assessment with the customer. The agency enrolls the customer into their program.
Step 4 - Case Management
Add activities and services to the ISETS customer profile. Attendance can be tracked in ISETS activities. Dollar value of services can be tracked in ISETS support services.
Step 5 - Monthly Staffing
By the 15th of the month, the partner agency will have submitted documentation for the monthly staffing. Workforce Development will review customer eligibility and mark appropriately. Provider Managers will review and hold the Staffing Meeting and discuss customer progress and any inconsistencies in monthly reports. Provider Managers will then complete the staffing and approve all documentation for Billing to review.
Step 6 - Customer Employment
When customers are employed 20+ hours per month, agency enters employment on the Overview tab section and adds the Job Retention activity in Case Management.
Step 7 - Exits
After completing 90 days of retention, the customer may be exited. Ensure that all activities are completed in Case Management.